Digitals India Electronic Security Solutions

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Return & Refund Policy

At Digitals, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as satisfying as possible.

 

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return by mailing us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please mention your order/invoice number. We will ensure you get a resolution as quickly as possible.

 

We assure you that all products sold on our website www.digitalsindia.com are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

Possible resolution could be Replacement or Refund.

Replacement

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the us, you may request a replacement at no extra cost.*

 

Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.

 

However, There are certain scenarios where it is difficult for us to support returns but the best possible resolution is guaranteed.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame of 14 days from the date of order.

- Product is damaged because of use or Product is not in the same condition as you received it.

- Defective products which are not covered under the manufacturer's warranty.

- Products with tampered or missing serial numbers

- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

 

Cancellation

An order can be cancelled, only before it is been shipped. You can inquire about current order status by mailing us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  .  In the case of accepted order cancellation, your money will be refunded to you.

 


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Digitals India Security Products Pvt. Ltd.
Corporate Office,
C-22, Sector-63, Noida-201301, India
Email: di.smv@digitalsindia.com
Tel.: + 91 0120-4275850, 4202273
Fax: +91 0120 4320751